Call-taking
Listening and information support by phone and instant messaging.
Checking...
NiteLine’s applications are currently closed for the 2026/27 academic year. If you wish to apply for our 2027/28 intake of volunteers, you can fill out our expression of interest form.
Expression of interest ↗More information on the training process can be found below.
For the students of DBS, DCU, DkIT, IADT, MU, NCAD, RCSI, TCD, TUD, UCC, UCD & UL – NiteLine is a listening and information service run by students for students. You can contact NiteLine by phone (1800 793 793) or on instant messaging via niteline.ie.
We offer a confidential, anonymous, non-judgemental and non-directive service. Volunteers will undergo a challenging, extensive, and rewarding training process.
NiteLine recruits both call-taking and publicity volunteers.
Listening and information support by phone and instant messaging.
Helping students discover the service through outreach.
All our volunteers develop valuable, life-long skills and experiences and are offered incredible personal and professional opportunities. Skills include:
A call-taking volunteer provides non-judgemental, non-directive and confidential listening to students from our affiliated colleges through online messaging and phone calls. Volunteers receive extensive training and continued support throughout the year.
Volunteers must undergo 24 hours of training in active listening, as well as complete 6 or more practice calls with a senior volunteer outside of training. Typically, this training is spread out across four sessions of six hours each, usually taking place on two weekends in a row.
All volunteers must complete a total of 24 hours of training, which are typically spread over 2 weekends, where 6 hours of training take place each day. NiteLine’s training covers active listening, NiteLine’s policy, and specialised call topics. We offer multiple training groups to try and accommodate applicants. Applicants should be available for at least the full duration of one training group. Trainees are also expected to complete at minimum six practice calls with a senior volunteer.
Volunteers typically do two shifts a month. Volunteers are able to submit their availability a month in advance and can swap shifts if necessary.
NiteLine provides free taxis for all its volunteers, ensuring everyone gets home safely.
“I have loved every minute of volunteering with NiteLine. From the friends made to the genuine feeling you are helping someone. I would not change my experience for the world and would recommend it to anyone and everyone who even has an inkling of thinking of applying”— NiteLine volunteer
Applications for 2026/27 are closed. Register your interest in the 2027/28 intake.
Register your interest ↗