FAQs

What is NiteLine?

We are a helpline service run for students by students. NiteLine is affiliated with the following colleges: ITT, ITB, MU, NCAD, NCI, RCSI and TCD. Our phone and instant messaging service are open from 21:00-02:30 every night of term.
 

What sort of person rings NiteLine?

There is no ‘typical’ caller who rings us. Any type of student can ring, from postgraduates to undergraduate and exchange students. There is no specific issue that we deal with – any student can call for any reason.
 

What exactly happens when I ring?

Once you hear or read the words “Hello, NiteLine”, the call is completely in your control. You can say as much or as little as you want about any topic. We are here to listen to anything you have to say.
 

Is there a limit to how long a call lasts?

All calls on instant messaging services have to be ended after 2 hours and phone calls have to be ended after 1.5 hours, if they haven’t naturally concluded before that. If you want, you can call us right back. However, we do not link calls so the volunteer will treat the call as a brand new call. We cannot guarantee that you will get the same volunteer as before, but we are all trained the same way and here to listen to you.
 

How much does it cost to ring?

NiteLine is completely free to call from all mobiles and landlines.
 

Do I have to be suicidal or depressed to call?

No, not at all. We are trained to listen to any problem and nothing is too big or too small. You don’t even need to have a problem to call – you may just want to chat, get something off your chest or tell someone about something good that happened to you that day. Some callers don’t talk at all, and that’s okay too.
 

What if I want to talk to a particular volunteer or specifically to a male/female?

All NiteLine volunteers are equally trained, and as it is an anonymous service, you cannot request a specific volunteer. However, if you would prefer to speak to a different volunteer you may hang up and call back. Another volunteer will answer the phone, but we cannot guarantee they will be of the gender you wish to speak to.
 

Are NiteLine volunteers trained?

Yes. NiteLine is based on the Samaritans model, and we have over 20 years’ experience working with students in this way. All volunteers go through extensive training both before and during our time as active volunteers.
 

Will the volunteer give me advice?

We will not offer you explicit advice as we are a non-directive service. Instead, we will talk you through your situation in a way that will hopefully give you some clarity and allow you to come to your own conclusions.
 

Who sees the instant messaging conversation?

Only the NiteLine volunteer you are talking to sees the conversation. The chat history is not saved anywhere and all messages are transferred over an encrypted server where they will be permanently deleted.
 

I’m not a student from one of your affiliated colleges. Who else can I talk to?

There are many other services available to you. We hope our Useful Links section will help you find the one that’s right for you.
 

How do I become a NiteLine volunteer?

Unfortunately we are no longer recruiting for this year, however you can join our mailing list to be contacted when recruitment reopens in the for in the future by filling out this form (click here)! Check out our Volunteer section for more information on how to get involved.